Help and Support

If you are creating a number of events with the same people in attendance, you may want to improve their user journey when signing up to each subsequent eve...

When a guest has been added to the platform and has been invited, a custom email will be sent to the guest requesting to both download the app and register ...

Switching between events can be done either on the login page of an event, or as a sidebar menu option to guests who have logged into an event.  Login p...

When logged into an event in the mobile app, all guest information is located on the left sidebar menu by tapping on the 3 line menu icon in the top left co...

Mobile App Guests can contact Event Organisers/Platform using the direct messaging feature called Chat which gives guests a platform for questions, quer...

When logged into an event in the mobile app, all guest information is located on the left sidebar menu by tapping on the 3 line menu icon in the top left co...

Media Wall can only be displayed and added in the mobile app when the feature has been added on the platform via app builder. Locate the media wall in t...

Submitting requirements can be done by tapping on Requirements located in the left sidebar menu of the mobile app. You will then be given the option to sel...

Located in the sidebar menu of the mobile app, tap on Settings to display guest information: Settings can only be displayed in the mobile app w...

Its rare, but on occasion, the weather widget may not display on the mobile app after the creation of an Event or Event Brand which is a really simple fix! ...